Help Center

Thank you for choosing to shop and empower with NURAVIE

Shipping destinations:

• We ship to the United States, Canada, and the United Kingdom. 

Shipping times:

The United States and Canada

• We have opted to choose suppliers who ship from warehouses located in the United States and Canada! This ensures that products are shipped to you within 2-9 business days once the order is processed. Please note processing times for your purchase may vary. 

The United Kingdom

• We aim to ship orders within 2-7 business days depending on our suppliers. Shipping details for your product will be available at checkout. 

Please note:

• Shipping time might vary depending on location, shipment method, and other factors (i.e. Pandemic causing postal delays).

Shipping cost:

• Orders over $50 will have free shipping.
• Orders under $50 will be charged for shipping depending on your chosen delivery method and country. The full price will be displayed at checkout. 

We appreciate you choosing to shop and empower with NURAVIE

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We do not store any of your payment information

Note that additional exchange fee may apply if your currency is other than US dollars.

We're sorry to hear that our product didn't meet your expectation

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unworn, unused, have the original tags and be accompanied by proof of purchase with the original packaging. 
• For returns, please email support@nuravie.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you (our customer) with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after

Shipping Labels

• We provide shipping labels to make returns easy for you at a cost of $7.99 per item
• We waive shipping label fees if you have purchased a Premium Name Brand product over $200. 

Please contact us if you have additional questions about this. 

How to make the process easier?

• We require pictures of your product when requesting refunds. Taking a picture of your product and sending it to us in your return request can make the process smoother and easier for all of us. 

Please note these items are final sale and are not eligible for returns:

• Swim and lingerie
• Bodysuits
• Shapewear
• Lingerie

Reserved Rights Regarding Returns

• We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to the following:
  

- an irregular or excessive return history indicating "wardrobing"

- an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items

- Potential fraudulent or criminal activity

We're happy to see you choose to Shop and Empower with NURAVIE

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-7 business days.

Our support team is always happy to guide you at any step!

PREPARED DEMO CONTENT

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Do you have further questions about shopping and empowering with NURAVIE?

• Where customers can track their orders?

We provide tracking information once your order is placed. 

• Is it possible to change the order and how it can be done?

Please go to your cart and enter 0 in the quantity field to remove the order. You can always add more items from our product catalogue. 

• How to take care about XX item?

• If customer received only part of the whole order, what should be done?

• Can a loyal customer get a discount? 

• When is the next promotion?

• Privacy policy.

Your privacy and data are important to us. We do not share information with any third parties and we do not store your information apart from your email which helps us let you know when we have major sales!

• How can an order be canceled? 

Please contact us as soon as possible for instructions

• If an order is shipped, separately will there be double shipping charge? 

No, there won't be any additional shipping fee for you.

• Customs fees and/or taxes for international orders.

Please contact us for more information

Some of our suppliers need an additional 2-7 business days to process your order prior to shipping. This especially applies to our premium Name Brand suppliers such as Gucci, Burberry, Emporio Armani, Santoni, and others. Please keep this time period in mind in addition to 2-7 days of shipping time for you to receive products.

We thank you for your patience.